Privacy Policy

This Privacy Policy outlines how Sirisha Pharmacy (“Company”, “we”, “us”, “our”) collects, uses, shares, and processes your information provided through our website and/or mobile application ("Website" / "App") in the course of providing our services (“Services”).

Sirisha Pharmacy respects your privacy and is committed to complying with applicable legal requirements regarding the collection, processing, and transfer of data.

Please read this Privacy Policy carefully. By accessing or using our Website/App, you agree to be bound by the terms described herein. If you do not agree to these terms, please refrain from using the Website/App.

1. What is Personal Information?

Personal information is any information that can be used to directly or indirectly identify you. This includes information that, when combined with other available data, would enable us to identify you. Personal data excludes information that has been anonymized or aggregated to the point where you cannot be identified.

"Sensitive Personal Data or Information" includes personal information such as passwords, financial details (e.g., bank account, credit card), health information, sexual orientation, medical records, biometric data, and any other details provided for processing or storage.

By agreeing to the Terms of Service, you consent to provide us with personal information, including sensitive data, for the purpose of using our Services.

2. What Types of Data Do We Collect?

When you register or use our Services via the Website/App, we collect the following types of information:

  • Contact Information: Name, address, phone number, email ID.
  • Demographic Information: Gender, date of birth, marital status, nationality.
  • Usage Data: Information on how you use our services, such as search history and appointment history.
  • Health and Medical Information: Medical history, health conditions, records generated by our services.
  • Other Voluntary Information: Any other information you provide to us through the Website/App, email, or customer interactions.

3. Where Do We Collect Your Data From?

We collect your information directly from the following sources:

  • You provide it through interactions with us via the Website/App, emails, phone calls, or other communication methods.
  • Information shared with us by healthcare providers, such as hospitals, doctors, or diagnostic centers, when you permit it.
  • Data shared with any affiliate or group company of the pharmacy with your consent.

4. How Do We Use Your Data?

We use your personal information for the following purposes:

  • To register you for our Services and communicate with you.
  • To personalize your experience and offer relevant services or advertisements.
  • To improve our products and services.
  • To process orders, maintain health records, and offer medical services.
  • To comply with legal obligations and protect against fraud.
  • To contact you about special offers, services, or new products.

5. How Long Will We Retain Your Data?

We will retain your personal information only for as long as necessary to provide our Services or as required by law. We may retain anonymized or aggregated data for research and analysis purposes.

If you close your account, we may delete your data but may retain information necessary for legal, security, or fraud prevention purposes.

6. Disclosure and Transfer of Your Data

We may share your information with the following:

  • Service Providers: Companies that assist us in providing services such as data hosting, customer support, payment processing, and marketing.
  • Business Affiliates: Other companies within our group or third parties with whom we have partnerships, to provide you with additional services or offers.
  • Legal Requirements: To comply with laws or protect our rights, we may share your data with law enforcement or regulatory authorities.
  • Other Third Parties: In the event of a business transaction like a merger or sale, your data may be transferred to the new entity.

7. How Do We Protect Your Data?

We use reasonable security measures to protect your data. However, no method of electronic transmission or storage is completely secure. We are not responsible for unauthorized access or misuse of your data except in cases of negligence or failure to comply with legal requirements.

8. Your Rights

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or need further information, please contact us.

If you choose not to provide certain information or withdraw consent, we may not be able to provide some Services.

9. Third-Party Websites and Services

Our Website/App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Your continued use of our Services after changes are posted indicates your acceptance of the revised policy. If you do not agree with the changes, you may stop using our Services and request the deletion of your account.